1、 Service system
Dedicated service, building the world
Service, eternal service. Qingdao Hongcheng Steel Structure Engineering Co., Ltd. believes that we provide our customers with services. The ultimate goal of Hongcheng people is to treat and meet the needs of customers with care, attention to detail, and enthusiasm. Because relying on customer recognition is the key to building a steel structure kingdom.
Hongcheng Steel Structure's "Dedicated" Service System:
Pre sales meticulous: We meticulously design every product, every aspect, and every point, striving to achieve a beautiful and grand vision.
Attention to detail during sales: Whether it is before the product leaves the factory or at the installation site, we pursue attention to detail. We strive to ensure that every product leaving the factory and every towering iron tower is of high quality, high standards, high quality, and high safety.
Enthusiastic after-sales service: We will conduct regular inspections and maintenance on every towering iron tower within a year. No matter what problems arise, we will wholeheartedly rebuild its glory. We warmly treat every customer's request and strive to satisfy them.
I. Careful pre-sales
Hongcheng Steel Structure Company provides meticulous pre-sales services. From the order information of the project, the engineers of Hongcheng Steel Structure Company are fully committed to the preparation work of the target. From on-site survey and measurement, to providing relevant mechanical structure planning, product design, mechanical calculation and structural communication according to engineering requirements, to truly close cost accounting to customers, all reflect Hongcheng Company's sense of responsibility for customer projects.
II. Careful in sales
From order bidding, product structure communication, manufacturing support, transportation and installation, to final acceptance of the project, Hongcheng Steel Structure engineers pay attention to every detail and strictly control the quality, because we believe that carefulness is the most critical part of all quality management, and cherishing quality is cherishing the life of our enterprise.
III. Enthusiastic after-sales service
The completion of sales does not mean the end of the work. The long-term service of the entire project quality constitutes the perfect after-sales service of Hongcheng Company. The nationwide service hotline (contact number: 0532-82215831), 24-hour emergency repair after-sales service team, and five consecutive years of zero complaints record ensure that the service life of the iron tower is 50 years, greatly extending Hongcheng's guarantee reputation.

2、 Company Technical Capability Statement
Our company has more than 40 professional and technical personnel (including 2 national first-class registered structural engineers and 3 senior engineers). The engineering department has an after-sales service center, which has 36 service personnel responsible for product maintenance, repair, and after-sales service. Among them, 21 people have received training from the labor safety department and are qualified for high-altitude operations, capable of handling problems encountered during installation. Our company's service personnel are fully capable of providing full process services for various iron tower projects.
The company's technology and quality department is currently using SWT2005 iron tower design software, which takes the current technology further forward compared to the same industry.
The company has advanced equipment such as CNC hydraulic punching machines, CNC shearing machines, CNC intersecting line cutting machines, CNC angle steel automatic lines, CNC steel joint punching lines, CNC flame cutting machines, cast iron layout platforms, and flange assembly special molds, greatly improving machining accuracy; A large number of automatic submerged arc welding machines are used for welding, greatly improving the welding quality.

3、 Emergency repair or maintenance schedule
Our company has a dedicated after-sales service team equipped with specialized service personnel for projects. Our company will arrive for processing within 1 hour within the city and within 7 hours outside the city upon receiving your call or written notice.

4、 Fee standards for repair or maintenance services
During the warranty period, our company will provide free maintenance for the products provided; Any defects or malfunctions arising from the renovation and maintenance of the iron tower shall be dealt with on site in accordance with the third commitment mentioned above upon receipt of your telephone or written notice.
Our company will conduct a comprehensive inspection of the tower axis and all nodes free of charge during earthquakes or strong winds of magnitude 8 or above.
Outside the warranty period, if there are defects or damages to the iron tower due to reasons other than its own quality, our company will promptly repair it according to the requirements of Party A and charge only the cost fee in the most favorable way.

5、 Service Commitment
According to the requirements of the bidding notice for the selection of tower engineering equipment, our company solemnly promises to provide excellent after-sales service based on the relevant service content in the quality manual, so that the construction unit can feel at ease and satisfied.
The company will select key personnel and establish an after-sales service team, which will be specifically responsible by the engineering department. We will conscientiously carry out the following tasks:
The company will dispatch construction site service representatives and after-sales service teams to keep in touch with the construction party at all times, timely transmit materials and information, and quickly forward user opinions to relevant departments. Actively cooperate with the construction unit to carry out work and provide high-quality, prompt, satisfactory, and thoughtful services to the construction unit.
According to the progress of the project, it is recommended to send technical service personnel as requested by the unit to cooperate with the construction unit's work. If any problems are found, they should be dealt with at any time; If the problem cannot be solved anywhere, negotiate with the construction unit to formulate a solution, and our company will handle it as soon as possible.
The Engineering Department is responsible for the maintenance and renovation construction progress of the iron tower, representing the buyer's authority, supervising product quality, solving problems encountered during the manufacturing and installation process, and ensuring that the product meets the requirements of the iron tower bidding documents.
Proactively visit users, understand the situation, solicit their opinions, and provide enthusiastic and thoughtful services. Urgently addressing the needs of our customers and considering their interests, the company will do its best to help solve any problems encountered during transportation and installation.
Our company guarantees a warranty period of 5 years from the date of completion and acceptance of the products provided.
Quality assurance is a prerequisite for service assurance. Our company promises to ensure that the produced iron towers meet contract requirements, operate safely for a long time, and benefit users.
All supervisors who come to our company will be provided with convenience in their work and care in their daily lives.
Our company has sufficient spare parts and accessories, and can provide technical and spare parts services to buyers in a timely manner; And ensure that at least 10 years of spare parts and technical support are provided for all equipment required accessories.

6、 Quality Assurance Commitment
Qingdao Hongcheng Steel Structure Engineering Co., Ltd. implements quality commitments for the manufactured products and is responsible for the quality of the products during the warranty period. We hereby make the following commitments regarding the required tower quality for all contracted tower projects:
Our company guarantees that all raw materials and supporting parts used in the maintenance and renovation of iron towers, including epoxy zinc rich anti rust paint and cold galvanized topcoat, comply with the bidding documents, technical specifications, and national standards, and all use brand new qualified products.
Our company guarantees to use advanced technology and equipment to manufacture iron tower renovation accessories. All technical indicators such as the external dimensions, cross-sectional dimensions, welding quality, pole deflection, and galvanizing quality of all iron tower components meet the specification requirements, ensuring smooth installation.
Our company guarantees to strictly follow the relevant standards and technical requirements during the maintenance and construction process, ensuring that the quality of the anti-corrosion paint coating meets the requirements of the bidding documents.
Our company guarantees that the products provided are brand new.

7、 The company's complete technical support and after-sales service system
The company has a complete quality management system, mature iron tower manufacturing technology, advanced equipment, and engineering and technical personnel with rich engineering management experience. It has also developed various comprehensive after-sales service systems, regularly conducts customer visits, and analyzes customer feedback to improve products, ultimately achieving 100% customer satisfaction.
The company has a dedicated after-sales service center with 36 full-time service personnel; Under the overall responsibility of Kuang Shaoliang, the after-sales service system diagram is as follows.